July 13th, 2018

Contact: Teresa Ricketts
970-221-7010 or tricketts@waterpik.com

Water Pik, Inc. Recalls Sonic-Fusion® Flossing Toothbrush Product for Possible Health Risk


FORT COLLINS, COLORADO -- Water Pik, Inc. is voluntarily recalling its Sonic-Fusion® flossing toothbrush because the charging base may overheat with localized melting and sparking, possibly causing fire, shock or burns. Water Pik, Inc. has received consumer reports of product malfunctioning in the U.S.

The recall is applicable only to Sonic-Fusion® products. All other Waterpik® brand flossers and toothbrushes are not affected.

The following models have been recalled:

Name of Product Model Serial/Lot Numbers
Sonic-Fusion® SF-01 SF01 17 06 01 through SF01 18 06 28
Sonic-Fusion® SF-02 SF02 17 06 01 through SF01 18 06 28

The total quantity is 3,800 units.

The indicated lots were distributed between June 2017 and June 2018 in all U.S. states and in Canada and limited to professional educators, key opinion leaders, trade show customers and limited direct online sales.

Consumers who have the affected units should stop using them, immediately unplug the unit, and return them to Water Pik, Inc.

To receive a product return kit, or for additional information, consumers should call 1-800-674-7718 from 7:00 a.m. to 5:00 p.m. MDT, Monday through Friday or email at SonicFusion-Return@Waterpik.com.

Adverse reactions or quality problems experienced with the use of this product may be reported to the FDA's MedWatch Adverse Event Reporting program either online (http://www.fda.gov/MedWatch/report.htm) , by regular mail (http://www.fda.gov/MedWatch/getforms.htm or call 1-800-332-1088) or by fax (1-800-FDA-0178).

For additional information see the FAQs below.


Frequently Asked Questions

Water Pik, Inc. is voluntarily recalling approximately 3,800 units of its Sonic-Fusion® flossing toothbrush because the product’s charging base may overheat with localized melting and sparking, possibly causing fire, shock or burns. The safety of our customers is our first priority, and we apologize for any inconvenience this may cause.
Our first priority is our customers’ safety, which is why we decided to initiate a voluntary recall. Our team is investigating the issue to ensure the Sonic-Fusion® flossing toothbrush is safe when it is again made ava
Please stop using the product, immediately unplug the unit, and return it to Water Pik, Inc. To receive a product return kit, call 1-800-674-7718 from 7:00 a.m. to 5:00 p.m. MDT, Monday through Friday or email SonicFusion-Return@Waterpik.com.
The recall is only applicable to Sonic-Fusion® flossing toothbrush products manufactured beginning in 2017 through June 28, 2018. All other Waterpik® brand flossers and toothbrushes are not affected.
To return your Sonic-Fusion® flossing toothbrush, contact customer service at 1-800-674-7718 from 7:00 a.m. to 5:00 p.m. MDT, Monday through Friday or via email at SonicFusion-Return@Waterpik.com to request a product return kit. The kit will include a polybag and a mail return label. Place your Sonic-Fusion® flossing toothbrush along with any accessories/jet-tips into the polybag and use the return label to send the product back to Water Pik, Inc.
If you purchased your unit, we will immediately process your refund as soon as we receive your unit at our return center. Please allow 2 to 4 weeks after you mail the unit to see your refund reflected on your credit card statement. Please note this timing depends on the bank or financial institution that issued your credit card.
Yes, please send the additional jet-tips and accessories back to Water Pik, Inc. when you return the unit. We will issue a refund for the jet-tips as well.
No. This recall only applies to the Sonic-Fusion®. No other water flossers or toothbrushes are affected.
There have been no reported injuries to date. Customer safety is our highest priority and we are actively investigating this issue.
Yes. Please email SonicFusion-Return@Waterpik.com or call our customer service line at 1-800-674-7718 from 7:00 a.m. to 5:00 p.m. MDT, Monday through Friday to request a new label and we will issue you one immediately.
Water Pik, Inc. is working hard to make the Sonic-Fusion® flossing toothbrush available again as soon as possible. Please check our website for updates.
We are working hard to make the Sonic-Fusion® available as soon as possible. Please check our website at SFReturn.com for updates.

Contact Us

Should you have any questions
Call 1-800-674-7718
7:00 a.m. to 5:00 p.m. MDT,
Monday through Friday

or email SonicFusion-Return@Waterpik.com.